A letter from the CEO: we’re here for you during Coronavirus

Erik Tammenurm

March 12, 2020
In

Hi friends,

As our global community reacts and responds to this rapidly evolving environment, we know there are sometimes unexpected and far-reaching implications. We are all learning together about how best to stay safe while trying to continue minimize the impacts to ourselves, our communities, and our bottom lines.

I want to reassure you that we at Nexd are still open, and we remain fully committed to supporting our customers and community. Advertising is still a crucial way to reach your audiences, and it grows increasingly important as more people stay home and are shifting more heavily away from physical stores and toward online shopping. To make sure we’re meeting your evolving needs, I wanted to let you know how we are working to support you:

  • It’s quick to add users or increase permissions to make remote collaboration with your team easier. Instructions here.
     
  • Our designers and project managers are available if you need help to create assets and design ads. Just email us and let us know how we can support you.
     
  • The support team is always available via email ([email protected]) or through the live chat on our website. Your time zones are as diverse as your needs, so while we can’t promise immediate responses 24/7 we have increased our support team’s coverage to do our best to respond quickly and ensure you’re able to continue reaching your audience and resolve any challenges you encounter.

If there are other ways that we can help you, please reach out. This month we are reminded that ours is a deeply connected world, and we are committed to being good partners and doing everything we can to help you be successful.

Be well,

Erik Tammenurm, CEO